Question 1

What is the difference between xinchaovisa and applying directly at evisa.gov.vn?

Accepted Answer

The official government portal (evisa.gov.vn) offers direct application for $25 (single entry) or $50 (multiple entry). However, the portal often takes 4 to 10+ business days, frequently rejects applications due to minor photo/spelling discrepancies without explanation, and offers no live customer support or weekend processing. xinchaovisa is a private concierge service that inspects every detail before submission, handles paperwork directly with immigration officers, provides emergency rush options (down to 2 hours), and provides dedicated WhatsApp support from application to arrival.

Question 2

How fast can I actually get my Vietnam E-Visa approved?

Accepted Answer

We offer 6 flexible processing tiers based on your departure urgency: Normal (4-7 working days), Guaranteed 3 working days, Guaranteed 2 working days, Guaranteed 1 working day, Guaranteed 4 working hours, and Emergency 2 working hours. For rush orders submitted during immigration department working hours, approval is guaranteed within the promised window.

Question 3

Are government fees included in your listed prices?

Accepted Answer

Yes! All prices listed on our website are all-inclusive. They include the official Vietnam Immigration Department visa fee ($25 for single entry, $50 for multiple entry), government processing surcharges, document pre-validation, and our concierge assistance. There are zero hidden fees upon landing.

Question 4

What are the passport validity and photo specifications?

Accepted Answer

Your passport must be valid for at least 6 months beyond your planned arrival date in Vietnam and have at least 2 blank pages. For photos, you need: 1) A clear color scan or high-resolution phone photo of your passport information page (no glare, no cropped edges, full MRZ lines visible); 2) A 4x6cm portrait photo (taken against a plain white background, straight face, no glasses, no headwear except religious attire).

Question 5

Can I enter Vietnam at any airport or border checkpoint?

Accepted Answer

Vietnam E-Visas are accepted at 33 international border checkpoints, including all major international airports (Tan Son Nhat in Ho Chi Minh City, Noi Bai in Hanoi, Da Nang, Cam Ranh in Nha Trang, Phu Quoc, Cat Bi in Hai Phong) as well as land border gates (e.g. Moc Bai, Lao Bao) and seaport borders. Note that your entry port must match what is stated on your approved E-Visa.

Question 6

What is the difference between Single Entry and Multiple Entry?

Accepted Answer

A Single Entry e-visa allows you to enter Vietnam once and stay up to 90 days. If you leave the country (even for a short day-trip to Cambodia or Laos), the visa expires. A Multiple Entry e-visa allows you to enter and exit Vietnam as many times as you like within the 90-day validity window without re-applying.

Question 7

Can you process visas on weekends or Vietnamese public holidays?

Accepted Answer

Yes! While the government portal is closed on Saturdays, Sundays, and public holidays, our specialized immigration liaison desk can process emergency weekend approvals and boarding passes for travelers caught in unexpected transit or flight emergencies. Please contact us immediately on WhatsApp for weekend rush requests.

Question 8

How do I send my documents to your team?

Accepted Answer

It takes under 2 minutes: Simply take a clear photo of your passport data page and a straight selfie against a plain wall on your phone, then send them directly to our WhatsApp chat (+84 39 804 2631). Our agent will review them for free, confirm legibility, and submit your file immediately.

Question 9

What happens if my visa application gets delayed or rejected?

Accepted Answer

We maintain a 99.8% approval rate because our immigration specialists review all document details, spellings, and photo criteria before submission. In the rare event that an application is delayed beyond your selected guaranteed tier or rejected by immigration authorities, we provide a 100% money-back guarantee.

Question 10

What is your refund and cancellation policy?

Accepted Answer

If you cancel before we submit your application to the Vietnam Immigration Department, you will receive a full refund minus a 5% payment gateway processing fee. Once submitted to the government system, government fees cannot be recalled; however, our guarantee covers full refunds if approval is not delivered within the guaranteed timeframe.

Processing Speed	Single Entry (USD)	Multiple Entry (USD)	Action
Normal — 4-7 days Standard processing directly with immigration officers. Best for travelers planning ahead.	$35 Govt fee included	$65 Govt fee included	Apply Now 💬 WhatsApp
Guaranteed 3 working days Popular Expedited queue guarantee. Perfect if your flight is within the next 2 weeks.	$49 Govt fee included	$79 Govt fee included	Apply Now 💬 WhatsApp
Guaranteed 2 working days High priority processing queue with dedicated officer follow-up.	$55 Govt fee included	$85 Govt fee included	Apply Now 💬 WhatsApp
Guaranteed 1 working day Fast Track Same/next day approval guarantee. For upcoming departure flights.	$70 Govt fee included	$100 Govt fee included	Apply Now 💬 WhatsApp
Guaranteed 4 working hours Emergency Rush Super fast express queue. Approved within 4 hours during immigration office hours.	$160 Govt fee included	$190 Govt fee included	Apply Now 💬 WhatsApp
Guaranteed 2 working hours Airport Urgent Instant airport emergency assistance. Approved within 2 hours or full refund.	$200 Govt fee included	$250 Govt fee included	Apply Now 💬 WhatsApp

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Vietnam E-Visa Processing Fee Schedule

5-Step Express Processing Workflow

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